Showing posts with label always report. Show all posts
Showing posts with label always report. Show all posts

Saturday, March 17, 2018

the tipover point in the online environment

It's another week where I'm not very happy with Twitter. Dear old Twitter, where I post thoughtful things about birds and plants, and sometimes comics, and read a similarly sweethearted scatter from my friends and others. Or where I punchily network through my prosocial professional spaces, linking up our local players, passing on opportunities, maintaining that network. And while I'd always been aware of the boobs and the bots and the bullying that wasn't everything, or even most things, and non-engagement with that whole messed-up scene wasn't hard.

But this year, for the first time, when I talk to teenage kids about Twitter they get the same queasy evasive look on their faces that you get when you ask them about drugs, drinking or sex. Too much of it is a risky environment now. They know about it; but it's not for stuff you'd discuss with adults any more. The natural adolesecent urge is always to run and look and the bad stuff. Now there's just so much of that, they're never going to get to the good stuff any more.

If you want to see how a teen sees Twitter, run a few searches. Use a few likely search terms. If you hit a lively-looking hashtag, give that a click... and you'll see the decay that Downtown Twitter has tipped over into. Ts&Cs are flouted into non-existence. Silk Road, Pornhub and their unmentionable Darkweb siblings have colonised the dialogue; and wave up on wave of bot-generated advertising accounts crawl over everything, like automated obscene graffiti.

I'm normally a solid reporter. I've reliably reported every single account in breach that has interacted . But this was just too much. It was like that moment when the policeman wanders into the drug den in season 3 of the new Amazon series, and it's suddenly CGI vampires as far as the eye can see. You've hit the threshold shift; the tipover point; the place where the gangsters think they're running the show because they've managed to leave their shit everywhere.

I reported one account, then considered my position.

One of the great pleasures of having lived through so many decades is that you fail to really recognise the low roar of panic, and instead just carry on as normal. So with one hand I called the appropriate helpline, and with the other opened another tab to check up on Instagram. The helpline confirmed a few things; Instagram was better in some ways, worse in others - but just as comprehensively colonised.  

There's a thing that's done to public houses - pubs and bars, to you and me - by dealers and chancers and chaotic drinkers. They turn up. They carry on. They refuse to move on. They tell you that you rely on them, and that they're your best customers and that if they weren't there, no-one would be there. They threaten and wheedle and cajole and bully the staff and bring in their friends, and bother your other customers until they join in or leave. It's a make or break moment for the landlord. Will you bar, ban, confront, refuse, yell, shout, dig your heels in, persist and if necessary get people arrested? Or will you fold, fail and start the long walk to demolition in favour a Tesco Metro?

On the way to Tescos, a lot more happpens. The most usual thing is your pub going bankrupt under the should-be-obvious reveal that in your local area, only a tiny percentage of people actually want an environment like this (and even they have mixed feelings about it); and also that these are not the people with reliable disposable income that they'll come in and spend, reliably. They're people who will hide drugs in your toilets, run away from bills and throw up on your bar.  Then there's the trouble you might have, with the police either coming down on you hard or feeling they'll get better results by letting nature take its course and mopping up the pieces later. Orders and notices, damage and trouble; and you can be barred, too, from running a bar. Or maybe things just go quiet, and people stop coming by; the death of unpopularity, of silence.

MySpace Tom still sends me the occassional plaintive email, a salutory message about how the mighty may fall. Too big to fail they were; but they were too slow to put their house in order, and now digital tumbleweeds drift across their digital halls. I wonder how Twitter will respond now they're in that same crossroads? MySpace's executives fronted and blustered but in the end they cut large chunks of their functionality rather than face massive multiple prosecutions and accordingly  were both saved and doomed.

Even more I wonder about Instagram. When their owners, Facebook, were facing a similar issue, they took the route of admitting, addressing and fixing (usual caveats apply) the issue. Why isn't the same thing happening with Instagram?

Thursday, January 11, 2018

My Christmas fighting the prnbot menace

It was the week before the week before Christmas and my social media apprentice was buzzing: "We got followed by [redacted]!!!!" in the same proud tones used when a healthy eating tweet gets retweeted by someone off of Masterchef. The name (unfamiliar to me) was rapidly annotated with a brief bio; something BBC related, youth-orientated, popular. Good for us, and duly I congratulated her and gave her the go ahead to follow back. I checked out the celeb later that day. Her stream was healthy, wholesome and positive. She looked good. All good, carry on, carry on.

Two days later, the first of them arrived. Love your tweet! You have a new follower! The apprentice was on leave, settling into her new-new-build. So I let the first few go by. When I came back after lunch, there were 17 of them. And many of the profile pictures looked disturbingly... similarly... undressed.

Cleaning the Stream

We need to keep the stream clean as (in common with many professional users of Twitter) we are catering to the 13+ age-group. Kids and parents, professionals and teachers. Family friendly is the order of the day. It's pretty normal (if a bit annoying) to get a daily spatter of speculative marketing profile engagements - t-shirt sellers, lifestyle coaches, SEO-jockeys and the like. It's part of the Twitterverse.

This, though, this was something new, at least to me. As the song goes, new, and a bit alarming.

These accounts were not in the slightest bit family friendly. Each one was an identikit assemblage of quease-inducing porn clip-art, unsubtle 100 character come-ons, and links signalled clearly (using the same six or so unmistakable and nasty euphemisms) as leading to live-stream, hard-core pornography. They were all using the same phrases, the same images, and I had little doubt that their carefully scrambled link addresses (See LINK in BIO!!!!!??!!) were taking you to the same set of porn websites.

Weirdly, they all also seemed to be following a set of rules about what they were saying and showing. I was instantly reminded of the the ridiculous things people used to do to "get around" the Obscene Publications Act, missing the point that obscenity was intrinsic in what they were selling.

Sisyphus on the block and ban

Every new like or follow now has to be checked. The process, once I stopped clicking around like an idiot looking for the right report route, smoothed down to six quick clicks: check > options > report > categorise > subcategorise > block. Then I have to click again to get off the page.

By five in the afternoon, having spent most of it blocking and reporting identikit profiles, the flow seemed to be dying down. I assumed that given that the profiles were pretty obviously generated by an algorithm, it had stripped my Twitters off their follow list and moved onto less active accounts.

I also had my first set of progress reports back from Twitter - and in case anyone is in any doubt about this, selling pornography on Twitter breaks its Ts & Cs. Every account I reported was closed down promptly.

As will surprise absolutely nobody who has ever been in this situation, the following morning, the accounts were back again, and since then, despite the accounts having been closed down and down and down by Twitter, they have returned again, and again. Generating at a less panic-inducing two to four every day per profile, they are now just another editor job. Retweet, post, favourite, post again ---- and block and report the prnbots.

After every block and ban, there is a small notification from Twitter: thank you for making Twitter safer for everyone.

Drowning in a sea of slime

I'm fond of Twitter, possibly for fuzzy historical reasons that have no place in our current, chiller world. So my first impulse is to worry about Twitter, particularly since my googling and talking to people made it clear that I'm hardly an isolated case. The bulk inactive account hacks and malicious profile generation has been going on since at least 2015. That means Twitter has a had a while to come up with a coordinated response, akin to the algorithmic system Facebook uses to delete spam posts as they happen. This hasn't happened, and I can only think of a few reasons why this would be, and none of them are good for Twitter.

Possibility one: something about Twitter's data architecture makes it impossible to create dynamic identification of accounts or tweets mass generated from a short list of clearly malicious phrases and images. Not good news for Twitter - does it really want to be relying on human report? Most users never bother to report anything.

Possibility two: the account generation is coming in at such a scale and level of technical complexity and adaptivity that it is flooding Twitter's defences and commercial users (and their customers) are seeing a little bit of  the overflow of a much, much bigger problem. Again, not a good situation, given that Twitter has too little UI to just turn bits of itself off (as happened to Flickr's notes function, for example) until a suitable resolution is established.

Possibility three: Twitter is tolerating, allowing or even accepting their bots, the ones selling adult content included. It's maybe an indicator of how much of an image problem Twitter has that most people I spoke to assumed that they simply didn't care, or treated these accounts as a form of "free speech". I don't think that, but I think it's possible that they might see it as an environmental emanation of the medium, like flyposters on a hoarding or postcards in a phone booth. 

I can't really, though, so. Report, report, report.